Question 1

How much does an HVAC service call cost in Atlanta?

Accepted Answer

Our standard diagnostic fee in the North Atlanta area starts at $89, which includes a comprehensive system inspection, written diagnosis report, and honest recommendation. If you approve repair work, the diagnostic fee is typically applied toward the total repair cost. We publish all of our pricing on our website so you know what to expect before we arrive — no surprises and no hidden fees. Visit our complete HVAC pricing guide to see every service cost.

Question 2

Do you really publish your prices?

Accepted Answer

Yes — and we believe we're one of the only HVAC companies in Atlanta that does. You can view our complete pricing guide before you ever pick up the phone. The quote we give you is the price you pay. No hidden fees, no surprise add-ons, no inflated invoices. We believe transparent pricing builds trust, and trust builds a business worth running.

Question 3

What's included in your repair pricing?

Accepted Answer

Every repair includes the diagnostic, OEM or premium-grade replacement parts, professional labor, post-repair system testing, cleanup, and our 1-year labor warranty. The written estimate we give you is the complete price — no hidden fees.

Question 4

How often should I service my HVAC system in Atlanta?

Accepted Answer

We recommend twice a year — once in spring for your AC and once in fall for your heating system. Atlanta's hot, humid summers and cool winters mean your system works hard year-round. Regular maintenance catches small problems before they become expensive repairs and keeps your system running efficiently. Our True North Comfort Plan covers both visits with priority scheduling during peak season.

Question 5

Do you offer financing?

Accepted Answer

Yes, we offer flexible financing options on system installations so you don't have to choose between comfort and your budget. We work with financing partners who offer multiple term lengths and competitive rates. The application process is quick — you can often get approved the same day as your in-home estimate. Financing is subject to credit approval.

Question 6

What brands do you work with?

Accepted Answer

We install and service all major HVAC brands including Goodman, Carrier, Lennox, Trane, Rheem, Amana, Daikin, and Bosch. We also service older and less common brands — if it heats or cools your home, we can work on it. For new installations, we help you choose the right brand and model for your home based on your budget, efficiency goals, and comfort needs — not based on which manufacturer gives us the biggest kickback.

Question 7

How fast can you come out?

Accepted Answer

For emergencies, we offer same-day and next-day service throughout North Atlanta and the north metro — from Buckhead up to Cumming and Canton. Our scheduling system is available 24/7 — including nights and weekends — so you can book an appointment anytime. For routine services like tune-ups and maintenance, we typically have availability within 2-3 business days. During peak summer and winter months, we recommend booking early to secure your preferred time.

Question 8

Are your technicians background-checked?

Accepted Answer

Every single one. All True North technicians are background-checked, drug-tested, EPA 608 certified, and continuously trained. We send professionals into your home — and we take that responsibility seriously.

Question 9

What makes you different from bigger HVAC companies?

Accepted Answer

As a locally owned HVAC company in Atlanta, we prioritize quality over volume. Unlike large franchise operations that push sales quotas, our technicians give honest recommendations — including telling you when a repair is all you need instead of pushing a system replacement. We publish our pricing online, perform Manual J load calculations on every installation, and back every repair with a 1-year labor warranty. We also follow up within 24 hours after every service to make sure everything is running right.

Question 10

Do you offer senior or military discounts?

Accepted Answer

Yes — we offer a 10% discount for seniors and active/retired military. It's a small way to say thank you. Just mention it when you book.

Question 11

What's included in the True North Comfort Plan?

Accepted Answer

The Comfort Plan ($169-$229/year per system) includes two seasonal precision tune-ups (spring AC + fall heating), priority scheduling during peak season, 15% off all repairs, and peace of mind knowing your system is professionally maintained. It's the smartest way to protect your investment.

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